Privacy Policy

Last updated: October 2026

ScarbStays respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how ScarbStays collects, uses, stores and discloses personal information when you use our website, contact us, submit an accommodation enquiry, register your interest as a property owner or partner, or use other ScarbStays services.

1. Information we collect

Depending on how you interact with ScarbStays, we may collect information including your name, email address, phone number, accommodation dates, number of guests, accommodation requirements, preferred locations, approximate budget and other information you provide when making an accommodation enquiry.

If you are a property owner or host, we may also collect information about you and your property, including the property suburb, property type, number of bedrooms and bathrooms, furnishing status, current use, availability, rental information, accommodation listing links and information about how you are considering operating the property.

We may also collect information you voluntarily provide when requesting hosting resources, registering an interest in ScarbStays services or communicating with us.

Our website may automatically collect limited technical information such as IP address, browser type, device information, referring website, pages visited and website usage data through cookies, analytics tools and security services.

2. How we collect information

We generally collect personal information directly from you when you submit a form on our website, send us an email, contact us by phone, communicate with us about accommodation or provide information about your property.

We may also receive information through website analytics, security tools and other technology used to operate the ScarbStays website.

3. How we use your information

We may use your information to respond to accommodation enquiries, assess suitable ScarbStays or partner accommodation, communicate with you about your enquiry, assess whether a property may be suitable for the ScarbStays partner network, provide requested hosting or property-owner information, improve our website and services, maintain business records, prevent spam or misuse of the website, and comply with applicable legal obligations.

We will only use personal information for purposes reasonably connected with the reason it was provided, or where otherwise permitted by law.

4. Partner accommodation and referrals

ScarbStays may work with selected independent property owners and accommodation providers.

If you submit an accommodation enquiry and indicate that you are happy for us to check suitable partner accommodation, we may use the information you provide to identify accommodation that could meet your requirements.

Where appropriate, relevant information from your enquiry may be shared with selected accommodation providers for the purpose of determining whether they can accommodate your stay.

We will not provide more personal information than we reasonably consider necessary for this purpose.

Where practical, initial enquiries may be shared with potential accommodation providers without disclosing unnecessary identifying or contact information.

5. Property owners and hosts

If you submit information about a property, we may use it to assess whether the property could be suitable for ScarbStays enquiries, contact you about potential guest opportunities, discuss participation in the ScarbStays partner network and provide information about relevant ScarbStays services or resources that you have requested.

Submitting property information does not oblige you to participate in the ScarbStays partner network or accept any accommodation enquiry.

6. Host resources and marketing

If you specifically request information about ScarbStays host resources, guides, Host Packs or related services, we may contact you about those products and resources.

Where required, we will obtain appropriate consent before sending marketing communications. You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.